- The operator undertakes to comply at all times with Environmental Protection and Health & Safety legislation.
- The operator will co-operate with the client in the discharge of the client's duties under relevant legislation.
- Unbiased advice on numbers of units to meet the need and the location will be provided and the appropriate level of service determined to meet the client's requirements.
- The agreed number of units shall be installed at the right location and at the time agreed. Units will be undamaged, clean and in all respects usable.
- Where effluent is collected it will be disposed of in accordance with the principles contained in the Environmental Protection Act (Duty of Care) Regulations 1991.
- Toilets will be serviced on a weekly basis or where necessary, according to type. A record of servicing will be kept by the operator.
| Servicing should always include:
Replenishing all consumables
And may include:
Emptying and recharging with water and toilet additive.
- Every effort will be made to collect units to meet the client's requirements. Changes in collection arrangements will be notified to respective parties.
- Whilst the possibility of a spillage is remote, in the event of a spillage occurring, every effort will be made to control the situation and to take all steps necessary to protect the environment.
- Complaints of poor service will be dealt with as soon as practically possible. In the event that a solution is not agreed, an arbitration service is available.